PrimeLinkPROPOSAL / CROATIAProposal for Novopayment d.o.o. · Croatia · 10 October 2026
Omnichannel company-account sales pilot
PrimeLink proposes to build and operate a dedicated Croatian contact centre that brings businesses from first conversation through account application, activation and first transaction.
PrimeLinkTHE OFFERWhat the team will sell
A Novopayment business account, with the option to discuss a physical POS terminal, online card payments and an associated payment card where available and suitable. One company account generates one PrimeLink commission, regardless of the combination of features adopted. Exact product availability, issuer/scheme, eligibility and commercial terms must be confirmed by Novopayment before sales begin.
PrimeLink provides
- Recruitment, a Zagreb office near tram transport and equipment
- Prospect sourcing, calling, targeted email and follow-up
- Inbound handling, CRM, reporting, training and quality control
- Application and onboarding assistance through first transaction
Novopayment provides
- Ready products, pricing and eligibility rules
- Product training, approved claims and sales materials
- Application access, decision and approval processes
- A named escalation owner for operational and technical blockers
PrimeLinkDELIVERY MODEL01 · Delivery model
A managed contact centre, from prospect to first transaction
The pilot serves newly opened companies, established small businesses and ecommerce merchants. The manager allocates agents across segments as the evidence develops. The contact-centre scope includes outbound calls, individually targeted email, responses, follow-up and inbound enquiries; scripts, messaging and contact practices are agreed with Novopayment before launch. Paid advertising, field sales and general customer support are outside this pilot and can be considered afterward.
Secure a furnished office in central or eastern Zagreb, near a tram; recruit the employed manager and first two student agents; obtain laptop-rental terms or refurbished devices; configure calls and CRM; confirm product training, customer eligibility, approved messaging and application access.
Test segments, lead sources and outreach sequences; coach calls and applications; establish real Croatian conversion and time-to-first-transaction. Planning case: 20 activations.
PrimeLinkDELIVERY MODEL / CONTINUED01 · Delivery model
January–February
Increase capacity when the third agent is recruited; concentrate on productive segments and resolve onboarding friction. Planning case: 35 activations.
Operate at the planned four-agent capacity, review quality and unit economics, and decide whether to continue or expand. Planning case: 45 activations.
Weekly reporting
| Activity and funnel | Activation and quality |
|---|---|
| Prospects contacted; calls; decision-makers reached; email replies; qualified conversations; applications started and submitted | Approvals; completed activations; first transactions; time at each stage; blockers and owner; product options selected; complaints and quality issues |
The 20/35/45 trajectory is a planning case, not a contractual production guarantee. Actual targets and eligibility criteria should be agreed once Novopayment confirms its product economics and operational capacity. PrimeLink manages the people and contact-centre process; Novopayment retains its required account, compliance and technical decisions.
PrimeLinkCOST AND ECONOMICS02 · Complete pilot cost assessment
PrimeLink's planned four-month investment
The estimate includes November setup and three selling months. It is deliberately transparent about costs that PrimeLink will carry. Values are working allowances in euros and require actual supplier quotes, payroll confirmation and VAT treatment before signature.
| Expense | Planning basis | Estimate |
|---|---|---|
| Employed manager | 4 months, €1,500 net/month; indicative full employer cost | €10,304 |
| Student sales agents | 2/3/4 agents × 160 paid hours/month × €8 net/hour × 1.18 | €13,594 |
| Furnished Zagreb office | Minimum €1,200/month × 4 months | €4,800 |
| Utilities and internet | €300/month × 4 | €1,200 |
| Laptop rental allowance | 13 seat-months × €50; short-term quote pending | €650 |
| Headsets | 5 × €80 | €400 |
| Calling and numbers | Four-month allowance; usage-dependent | €480 |
PrimeLinkCOST AND ECONOMICS / CONTINUED02 · Complete pilot cost assessment
PrimeLink's planned four-month investment
| Expense | Planning basis | Estimate |
|---|---|---|
| Lead preparation and verification | €300/month × 3 sales months | €900 |
| Recruitment | Listings, screening and administration | €500 |
| Training and compliance setup | Materials and external review allowance | €500 |
| Accounting, insurance and office administration | Four-month allowance | €800 |
| Possible office agency fee | One month's rent; zero if no broker | €1,200 |
| Internal incentive allowance | Planning reserve; PrimeLink sets individual terms | €2,000 |
| Contingency | Approximately 10% of the above | €3,733 |
| Estimated operating and setup expense | €41,061 | |
A further €1,200 refundable office deposit increases initial cash required to approximately €42,261, but is not treated as an expense. PrimeLink's director oversight and existing software are supplied by PrimeLink and have not been assigned an additional fee. Refurbished business laptops replace the rental line if acceptable short-term rental is unavailable. Longer lease commitments, VAT cash timing and final bonus design will be tested before commitment.
PrimeLinkPROPOSED COMMERCIAL TERMS03 · Contract framework
Prepaid first block, then payment for actual sales
| Term | Proposed pilot arrangement |
|---|---|
| Success fee | €350 + VAT per company account. One company, one account, one commission, independent of the account's optional POS, online-payment or card features. |
| Normal fee event | Full account activation followed by the company's first completed transaction, verified in Novopayment's system. |
| Initial advance | €17,500 + VAT, equal to 50 success fees, invoiced and paid before the 1 December sales launch. The written pilot agreement is signed before PrimeLink begins November preparation. |
| Reconciliation | Each earned success fee reduces the prepaid balance. Once exhausted, further fees are reported and invoiced monthly at the same €350 + VAT rate. |
PrimeLinkPROPOSED COMMERCIAL TERMS / CONTINUED03 · Contract framework
Prepaid first block, then payment for actual sales
| Term | Proposed pilot arrangement |
|---|---|
| Client-side blocker | When PrimeLink has completed its agreed tasks and a documented Novopayment-side technical or operational issue prevents first transaction, 50% of the fee (€175 + VAT at this price) is payable; the balance follows the first transaction. The exact evidence and response period are set in the operating agreement. |
| Closeout and refund | Applications already in progress receive 60 days after 28 February for completion and reconciliation. If fewer than 50 fees have been earned because the sales pilot underperforms, PrimeLink refunds the unearned portion of the advance. Later first transactions by documented pilot customers remain commissionable. |
| Launch delay or cancellation | If Novopayment cancels or cannot supply agreed launch inputs after signature, unavoidable, documented PrimeLink commitments are payable. Client-caused blockers prompt a written revised timetable and reconciliation, not an automatic sales-shortfall refund. |
Readiness to confirm before November commitment
- Business-account, POS, online-payment and card availability in Croatia, including customer pricing and eligibility.
- Who performs each application, verification, approval, terminal-delivery and first-transaction step.
- Training, approved scripts and email practices, account-system access, escalation and agreed reporting fields.
- Exact evidence for a client-side blocker, payment and refund mechanics, and treatment of applications completed after the pilot.
Agree the pilot framework and operational owner. PrimeLink and Novopayment then finalise the product workflow and commercial agreement before PrimeLink commits to the November office and recruitment schedule.
Planning references: Zagreb Student Service employer charge; Zagreb income-tax rates; employer contributions; equipment rental availability. Supplier prices and 2027 payroll rules require confirmation.